Leveling up empathetic learning for the education industry, one feature at a time
Change Up Learning
TIMELINE
Continuous Improvement:
January 2024 - June 2025
MY ROLE
Research
UI/UX Design
User Flows
Wireframing
User Journey
Information Architecture
TOOLS
Figma
Adobe XD
Google Suite
Empathetic, Equity, and Inclusive Learning
Change Up Learning is committed to transforming education through empathy, equity, and inclusivity, empowering educators, coaches, and child care professionals. Partnering with their team, my team and I upgraded their e-learning platform with improved performance, mobile optimization, and robust new features. These enhancements were designed to advance their mission, foster community engagement, and support their growth by delivering an exceptional user experience tailored to their audience's needs.
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Partnering closely with their team, my team and I elevated their e-learning platform with improved performance, mobile optimization, and new feature development. These upgrades not only strengthened their mission but also fostered greater community engagement and supported long-term growth by delivering an exceptional, user-focused learning experience.
How might we redesign the Welcome Dashboard if we started from scratch?
The original dashboard served only as a static welcome page and was underutilized by users. To transform it into a meaningful tool, I redesigned the space to support user engagement and progress tracking. Throughout interviews with the client, some team members and consulting on the feedback they had received from some of their educators(users) we asked:​
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What can we do to make the dashboard more useful after users log in?
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What features would the user prioritize?
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How does a new feature align with the goals and mission of the Change Up Learning Platform?
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Why are users leaving the current dashboard?
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Is the content on the current dashboard useful to users on a regular basis?
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Are there new business initiatives we should consider when redesigning the dashboard?
After a long process of consideration, we discovered and recognized a need for a retooling of the dashboard to a hub for users' most pertinent information.
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The new Welcome Dashboard needed to consider:
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A new group leader announcement feature and users can be in more than one group
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Help users jump back in to where they left of with their courses
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Show course progress at a glance and how close they are to achieving digital badges
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A section where users can access their earned certificates as there wasn't an easy place to get to them previously
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Possible new feature of 'Learning Pathways'
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Redesign some of the evergreen content that can be easily changed as Change Up staff needs
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With all these new features and considerations, we broke up the initiatives into a six month long continuous improvement project where each new feature and design could be considered with all use cases, wireframes, designs, and testing could be done thoroughly.
Wireframes for different layouts and combinations of all needed elements
Wireframe iterations for Learning Pathways
Welcome Dashboard Section-By-Section
New Feature: Group Leader Announcements
A new group leader feature was needed to show announcements for in-person trainings for users within educational groups.
​The new feature list:
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Spot for organization logo and name​
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Space for downloadable documents
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Room for announcements
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Needed to be able to collapse in some capacity
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Be able to hold multiple groups because most users belong to multiple groups​
New Feature: Continue Learning on the most recent course
User feedback highlighted the importance of adding a “Continue Learning” feature, allowing learners to seamlessly pick up where they left off in their enrolled courses.
​​The new feature would include:
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All actively enrolled courses
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Title of course
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Course progression with percentage of completion and number of lessons completed
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Visual reference of the course with an image icon
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Last activity date and time stamps​
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Users can click on the course and resume learning where they left off
New Feature: Compliance
Users often face compliance requirements that vary by state and school district. Without admin access (reserved for group leaders), regular users lacked visibility into their compliance standing. By giving users a clear view of their progress—whether they are on track, at risk, or fully compliant—we created a valuable tool that keeps them informed and reduces the need for group leader intervention.
The new feature would include:
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A collapsed view of compliance
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An expanded view of compliance to see what areas of continuing education is needed for compliance
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A percentage for compliance progress
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Start date and end date for compliance
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How many hours have been completed for continuing education
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Status for compliance is: In progress, completed, or incomplete
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Button for seeing the full compliance report for their individual user account
New Feature: Completed Certificates
Certificates, previously tucked away in the profile’s certificate tab, could be difficult for users to find. By adding direct access on the Welcome Dashboard, users can quickly download and share certificates with group leaders who require physical proof of course completion.
The new feature would include:
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The most recently earned certificate
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Button to go to all certificates page earned by a user
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Download button
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Date the certificate was earned
New Feature: Blocks that can be flexible
The Change Up Learning team needed the flexibility to update page blocks as needed, but the existing block styles clashed with newer features being added across the site. To solve this, we designed streamlined, versatile blocks that maintain visual consistency while allowing for quick updates. Each block includes space for a title, body copy, button, and icon—making them ideal for clear, accessible callout information.
From Welcome Page to Learning Hub: Driving Engagement at Every Login
The redesigned Welcome Dashboard transformed what was once an underutilized landing page into an interactive hub that users actively engage with. By centralizing essential tools—such as course progress tracking, “continue learning” functionality, group announcements, and quick access to certificates—the dashboard now provides immediate value every time users log in. While engagement metrics were not formally tracked, feedback and observed usage patterns show that the dashboard is now a go-to resource, keeping learners informed, connected, and motivated to progress through their training.
